Hi On The Way Out,
Yes your right but I still think they should should have a notice pinned up in the hall like they do at that other great commercial enterprise Wallmart ( Asda in the UK) Which says "Tell us what you think we value your comments."
The W.Tower operates a product recall every few years as well, all followers take back all the old broken beliefs in exchange for new ones.It seems to create customer satisfaction with quite a few.